In 2016, something big changed for me. It wasn’t about what I was doing, but how I was thinking. I realised the decisions I’d been making weren’t the problem—it was the mindset behind them. The real game-changer? I had to unlearn what I thought I knew and start asking the tough question: What if I don’t know everything?
For years, I’d been operating under the assumption that I had to have all the answers. After all, I was the business owner, the leader. But in 2016, I took a step back and admitted to myself—and my team—that I didn’t have it all figured out. I started saying, "I don’t know. Please teach me." It wasn’t easy, but it was necessary.
This shift didn’t just help me grow as a leader; it transformed how I run iQuest. I started looking at problems from multiple angles and sharing my thoughts, ideas, and concerns with my team. Suddenly, it wasn’t just about what I thought—it was about how we, as a team, could figure it out together. That’s when I realised the power of the wolf pack mindset. It’s not one person at the top with all the answers; it’s the strength of the pack that makes the difference.
One of the most important things I’ve learned in business is that being vulnerable isn’t a weakness—it’s a strength. Too many leaders think they need to have all the answers, but the truth is, the best decisions come when you’re open to learning from others. By admitting that I didn’t know everything, I empowered my team to step up and contribute. We weren’t just following orders; we were working together, thinking together, and growing together.
This shift in mindset created an environment where everyone could speak up and share their thoughts. It wasn’t just me dictating the strategy—it was the whole team working in sync, moving forward with a clear vision.
Let me give you a real-world example of how this mindset shift played out.
In 2016, iQuest was in financial trouble. We were facing some tough decisions, and I knew I couldn’t fix it alone. So, I decided to change our accounting firm. The first thing I said to our new accountant was, “Help me fix my balance sheet.” I didn’t pretend to know more than I did—I asked questions every time I didn’t understand something.
A week later, our accountant came back with the key metrics we needed to track. Together with my management team, we developed a 12-month strategy to turn things around. That was the moment we started working like a true wolf pack. We weren’t just reacting to problems anymore; we were proactively solving them together.
This whole experience taught me one major lesson: We’re judged by the quality of our decisions, not the quantity. It’s not about how many decisions you make in a day—it’s about making the right ones. And you can only do that if you have the right mindset.
Too often, business owners feel the pressure to know it all, to make quick decisions, and to move fast. But if you’re not slowing down to think critically, to ask questions, and to involve your team, you’re setting yourself up for failure.
The best decisions come from a place of vulnerability, openness, and collaboration. That’s how you build a strong business. That’s how you win.
In business, it’s easy to think that the more decisions you make, the better off you’ll be. But the truth is, it’s the quality of those decisions that really matters. To make better decisions, you have to be willing to unlearn what you think you know, ask for help when you need it, and work with your team to find the right solutions.
If you’re still trying to do it all on your own, maybe it’s time for a mindset shift. The best leaders don’t have all the answers—they ask the right questions.
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