I used to think a business playbook was something only big corporations needed. I was wrong. After years of operating without one, I realized we were wasting time on repetitive decisions and processes. So, we created a playbook that laid out everything—from core values to step-by-step processes for key tasks.

This isn’t just a dusty document sitting on a shelf. It’s a living, breathing part of our business. We review and update it regularly, making sure it evolves as we do. The playbook has brought clarity and consistency to everything we do, and it’s been a huge factor in our growth.

If you’re looking to scale your business, having a playbook can make all the difference. It’s not about stifling creativity; it’s about creating a foundation that allows your team to operate independently while maintaining quality and efficiency. For any Perth business owner struggling with growth and consistency, a well-crafted playbook is worth its weight in gold.